Position Overview:  Dispatchers operate out of the Security Operations Centre and provide command, communications and control functions for tactical security staff deployed in the field. In addition to dispatching security resources, the dispatcher position is involved in the monitoring of the various components that make up a sites security management system. Dispatchers are required to maintain detail logs of all SOC activities, and answers the emergency as well as nonemergency phone lines. This is a command-and-control position requiring attention to detail, as well as the impact of operator error can result in serious consequences as well as threaten life safety.

• $20.00-$22.00/hr

Job Requirements:

• Licenses and Certifications
  • Must possess a valid Ontario Security License
  • Must have a valid First Aid and CPR level ‘C’ certificate.

• Education and Experience
  • Previous dispatch experience in an emergency services setting such as Police, fire, EMS or previous Security Operations Centre is an asset.
  • A dispatch certificate from an accredited post secondary institute is an asset.
  • A certificate in Law & Security or Police Foundations is an asset.

• Skill and Knowledge
  • A fundamental knowledge of state-of-the-art technology such as alarm and access control systems, CCTV systems, communications technologies, and general Microsoft Office programs.
  • Knowledge of enterprise access control systems.
  • Excellent personal computing skills to include all office related products and familiarity with specialized security applications.
  • Ability to develop sound knowledge of critical site interrelationships and key members of property management.
  • Excellent written and oral communication skills.
  • Excellent organizational skills, with an emphasis on multi-tasking and rapidly assessing and shifting priorities.
  • Excellent interpersonal skills and ability to maintain professional demeanor under very stressful situations.
  • Must be self-motivated and consistently show initiative.

• Working Conditions
  1. Required to working rotating shifts to include statutory holidays and be available for work in a 24x7x365 environment.
  2. Working in an enclosed and restricted access environment.
  3. Will require extended periods of sitting.
  4. Frequent use of computers and looking at computer monitors.
  5. Could be exposed to hazardous situations and conditions when responding to or managing emergencies or incidents.

Major Responsibilities:

• Answers all incoming security telephone lines including the complex emergency telephone line.
• Monitoring the complex wide SMS (alarm monitoring, CCTV monitoring, access control).
• Dispatch security resources and document activity using dispatch logs.
• Ensuring that security operations occur consistent with policy and Standing Orders.
• Maintain radio communications with security resources deployed in the field.
• Initiate communications with Tenants, Building Personnel and Property Management at the on-set of emergencies, major incidents, or the disruption of building operations.
• Monitor and communicate via PATH Comm radio, which connects various SOC’s connected to the PATH system, as well as emergency services.
• Answer base building and parking level intercoms.
• Monitors all SOC systems for functionality and status and conducts basic troubleshooting and assessment prior to escalating technical problems.
• Works in conjunction with Technicians and the System Administrator to test and troubleshoot alarm and access control devices and infrastructure to ensure system integrity.
• Prepares written documentation and provides reports re: technical problems, incidents, front line investigative issues and other security-related matters.
• Provides notice to Tenant Contacts for incidents that have occurred in relation to Tenant premises.
• Functions as command-and-control liaison during incidents.
• Manages information flow to and from the incident site, off site responders, vendors.
• Notifies emergency services when required.
• Issue Work Orders for reported building safety hazards and deficiencies, and other work requests as needed.
• Other duties as assigned.

Diversity & Inclusion Statement :

• Paragon Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, ancestry, race, color, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, sexual orientation, gender identity, sex (including pregnancy & breastfeeding), or any other protected grounds as outlined by The Ontario Human Rights Code.

Instructions to Apply :

• Please click “apply now” at the bottom and attach a copy of your resume when applying to this job
• For more information, please contact Joel – 416-758-3089